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		<title>Comment on New &amp; Improved 2012 MagicJack Plus + Free 1YR Subscription Magic Jack Service by Fred</title>
		<link>http://artrl.com/archives/5923/comment-page-1#comment-13663</link>
		<dc:creator>Fred</dc:creator>
		<pubDate>Wed, 22 Feb 2012 08:13:29 +0000</pubDate>
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		<description>&lt;div style=&quot;margin-left:0.5em;&quot;&gt;
    
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        183 of 189 people found the following review helpful:
      &lt;/div&gt;
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;span style=&quot;margin-left: -5px;&quot;&gt;&lt;img src=&quot;http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-5-0._V192240867_.gif&quot; width=&quot;64&quot; alt=&quot;5.0 out of 5 stars&quot; title=&quot;5.0 out of 5 stars&quot; height=&quot;12&quot; border=&quot;0&quot;/&gt;&lt;/span&gt;
        &lt;b&gt;Comprehensive MagicJack Plus Review&lt;/b&gt;, &lt;nobr&gt;November 19, 2011&lt;/nobr&gt;&lt;/div&gt;
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;div&gt;&lt;div style=&quot;float:left;&quot;&gt;By &lt;/div&gt;&lt;div style=&quot;float:left;&quot;&gt;&lt;a href=&quot;http://www.amazon.com/gp/pdp/profile/A28TWM1MIO6QDE/ref=cm_cr_if_pdp/179-9113153-1595024?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&quot; target=&quot;_top&quot;&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Fred&lt;/span&gt;&lt;/a&gt; (Houston, TX USA)  - &lt;a href=&quot;http://www.amazon.com/gp/cdp/member-reviews/A28TWM1MIO6QDE/ref=cm_cr_if_auth_rev/179-9113153-1595024?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&amp;sort_by=MostRecentReview&quot; target=&quot;_top&quot;&gt;&lt;/a&gt;&lt;/div&gt;&lt;/div&gt;&lt;div style=&quot;clear:both;&quot;/&gt;
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      &lt;div class=&quot;tiny&quot; style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;b&gt;&lt;span class=&quot;h3color tiny&quot;&gt;This review is from: &lt;/span&gt;New &amp; Improved 2012 MagicJack Plus + Free 1YR Subscription Magic Jack Service (Electronics)&lt;/b&gt;
      &lt;/div&gt;

I have been using MagicJack Plus for about a month, and I am very impressed so far.  I had a lot of questions about this device, and I will try to answer those questions for others who are interested in saving money on their phone service.  Here are my answers based on my experience.&lt;br/&gt;&lt;br/&gt;Does it work?  It really works.  After you register by plugging it into your computer USB port, you just plug in your router, power, and phone.&lt;br/&gt;&lt;br/&gt;How is the sound quality?  It is about half way between a cell phone and a regular land line.  Sometimes I briefly hear some low volume static after talking, and some people say my voice sounds slightly synthesized.  There is also a slight delay.&lt;br/&gt;&lt;br/&gt;How many phones can it support?  I activated the phone wiring in my house and plugged in 3 cordless phones, and they all worked.  If you do this, be sure to disconnect the phone wire that comes in from the phone company.  Cordless phones provide their own power, so they are not much of a drain on the MagicJack power.  Other reviews have said that only 1 to 2 corded phones can be supported.  The easiest and best way to hook up your phones is to use a DECT phone system.  I love the &lt;a href=&quot;http://www.amazon.com/gp/product/B004N4Q486/ref=cm_cr_asin_lnk/179-9113153-1595024?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&quot; target=&quot;_top&quot;&gt;Panasonic KX-TG6645B DECT 6.0 Cordless Phone with Answering System, Black, 5 Handsets&lt;/a&gt; system.&lt;br/&gt;&lt;br/&gt;Can it fax?  I tested it using my computer fax modem, and it works!&lt;br/&gt;&lt;br/&gt;Can I transfer my old phone number?  After you set up MagicJack with a temporary phone number, you can request that your old number be transferred to your MagicJack service for a $20 fee.  This will cancel your old phone service.  Do NOT cancel your old phone service yourself before the number is transferred.&lt;br/&gt;&lt;br/&gt;How does the voicemail work?  After 4 rings, a call can be either transferred to another number, or it can be sent to voice mail.  If you want to use an answering machine, you have to set it for 3 rings.  3 rings does not give you much time to answer the phone, but you can leave a long answering machine greeting, and you can always pick up during the greeting.  MagicJack voice mail will leave a notification on newer phones.  The voice mail will also send the message as a WAV file to 1 e-mail address.  I wanted the e-mail sent to multiple e-mail addresses, so I created a dummy e-mail address on my ISP.  I set the dummy e-mail account to automatically forward incoming messages from MagicJack to multiple addresses.&lt;br/&gt;&lt;br/&gt;How does international calling work?  You must pre-pay for international calling.  Most countries are $.02 per minute.  The normal international phone number is all you need to dial.  Calls to China have been working better than they did with my last phone company.&lt;br/&gt;&lt;br/&gt;How is the customer service?  There basically is none.  But if you can use a computer and hook up a router, you should have no trouble getting MagicJack working.&lt;br/&gt;&lt;br/&gt;Why are there so many complaints?  I would guess that many of the problems people have had in the past are related to the use of the USB connection.  That adds an extra layer of software and data conversion to give problems.  MagicJack Plus should solve the USB problems because it can connect directly to the router.  MagicJack needs a good, steady internet connection to work properly.  Minor problems with an ISP might not affect the browsing of web pages, but they will affect a real time phone connection.&#013;&lt;br/&gt;&lt;div style=&quot;padding-top: 10px; clear: both; width: 100%;&quot;&gt;

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		<content:encoded><![CDATA[<div style="margin-left:0.5em;">
<div style="margin-bottom:0.5em;">
        183 of 189 people found the following review helpful:
      </div>
<div style="margin-bottom:0.5em;">
        <span style="margin-left: -5px;"><img src="http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-5-0._V192240867_.gif" width="64" alt="5.0 out of 5 stars" title="5.0 out of 5 stars" height="12" border="0"/></span><br />
        <b>Comprehensive MagicJack Plus Review</b>, <nobr>November 19, 2011</nobr></div>
<div style="margin-bottom:0.5em;">
<div>
<div style="float:left;">By </div>
<div style="float:left;"><a target="_blank" rel="nofollow" href="http://artrl.com/goto/http://www.amazon.com/gp/pdp/profile/A28TWM1MIO6QDE/ref=cm_cr_if_pdp/179-9113153-1595024?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2"  target="_top"><span style="font-weight: bold;">Fred</span></a> (Houston, TX USA)  &#8211; <a target="_blank" rel="nofollow" href="http://artrl.com/goto/http://www.amazon.com/gp/cdp/member-reviews/A28TWM1MIO6QDE/ref=cm_cr_if_auth_rev/179-9113153-1595024?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&amp;sort_by=MostRecentReview"  target="_top"></a></div>
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<div class="tiny" style="margin-bottom:0.5em;">
        <b><span class="h3color tiny">This review is from: </span>New &amp; Improved 2012 MagicJack Plus + Free 1YR Subscription Magic Jack Service (Electronics)</b>
      </div>
<p>I have been using MagicJack Plus for about a month, and I am very impressed so far.  I had a lot of questions about this device, and I will try to answer those questions for others who are interested in saving money on their phone service.  Here are my answers based on my experience.</p>
<p>Does it work?  It really works.  After you register by plugging it into your computer USB port, you just plug in your router, power, and phone.</p>
<p>How is the sound quality?  It is about half way between a cell phone and a regular land line.  Sometimes I briefly hear some low volume static after talking, and some people say my voice sounds slightly synthesized.  There is also a slight delay.</p>
<p>How many phones can it support?  I activated the phone wiring in my house and plugged in 3 cordless phones, and they all worked.  If you do this, be sure to disconnect the phone wire that comes in from the phone company.  Cordless phones provide their own power, so they are not much of a drain on the MagicJack power.  Other reviews have said that only 1 to 2 corded phones can be supported.  The easiest and best way to hook up your phones is to use a DECT phone system.  I love the <a target="_blank" rel="nofollow" href="http://artrl.com/goto/http://www.amazon.com/gp/product/B004N4Q486/ref=cm_cr_asin_lnk/179-9113153-1595024?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2"  target="_top">Panasonic KX-TG6645B DECT 6.0 Cordless Phone with Answering System, Black, 5 Handsets</a> system.</p>
<p>Can it fax?  I tested it using my computer fax modem, and it works!</p>
<p>Can I transfer my old phone number?  After you set up MagicJack with a temporary phone number, you can request that your old number be transferred to your MagicJack service for a $20 fee.  This will cancel your old phone service.  Do NOT cancel your old phone service yourself before the number is transferred.</p>
<p>How does the voicemail work?  After 4 rings, a call can be either transferred to another number, or it can be sent to voice mail.  If you want to use an answering machine, you have to set it for 3 rings.  3 rings does not give you much time to answer the phone, but you can leave a long answering machine greeting, and you can always pick up during the greeting.  MagicJack voice mail will leave a notification on newer phones.  The voice mail will also send the message as a WAV file to 1 e-mail address.  I wanted the e-mail sent to multiple e-mail addresses, so I created a dummy e-mail address on my ISP.  I set the dummy e-mail account to automatically forward incoming messages from MagicJack to multiple addresses.</p>
<p>How does international calling work?  You must pre-pay for international calling.  Most countries are $.02 per minute.  The normal international phone number is all you need to dial.  Calls to China have been working better than they did with my last phone company.</p>
<p>How is the customer service?  There basically is none.  But if you can use a computer and hook up a router, you should have no trouble getting MagicJack working.</p>
<p>Why are there so many complaints?  I would guess that many of the problems people have had in the past are related to the use of the USB connection.  That adds an extra layer of software and data conversion to give problems.  MagicJack Plus should solve the USB problems because it can connect directly to the router.  MagicJack needs a good, steady internet connection to work properly.  Minor problems with an ISP might not affect the browsing of web pages, but they will affect a real time phone connection.&#13;
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		<title>Comment on New &amp; Improved 2012 MagicJack Plus + Free 1YR Subscription Magic Jack Service by neilinfishtown</title>
		<link>http://artrl.com/archives/5923/comment-page-1#comment-13662</link>
		<dc:creator>neilinfishtown</dc:creator>
		<pubDate>Wed, 22 Feb 2012 08:10:24 +0000</pubDate>
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		<description>&lt;div style=&quot;margin-left:0.5em;&quot;&gt;
    
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        163 of 166 people found the following review helpful:
      &lt;/div&gt;
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;span style=&quot;margin-left: -5px;&quot;&gt;&lt;img src=&quot;http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-5-0._V192240867_.gif&quot; width=&quot;64&quot; alt=&quot;5.0 out of 5 stars&quot; title=&quot;5.0 out of 5 stars&quot; height=&quot;12&quot; border=&quot;0&quot;/&gt;&lt;/span&gt;
        &lt;b&gt;Works Just Like a Landline&lt;/b&gt;, &lt;nobr&gt;November 6, 2011&lt;/nobr&gt;&lt;/div&gt;
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;div&gt;&lt;div style=&quot;float:left;&quot;&gt;By &lt;/div&gt;&lt;div style=&quot;float:left;&quot;&gt;&lt;a href=&quot;http://www.amazon.com/gp/pdp/profile/A770RYBB450HO/ref=cm_cr_if_pdp/179-9113153-1595024?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&quot; target=&quot;_top&quot;&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;neilinfishtown&lt;/span&gt;&lt;/a&gt;  - &lt;a href=&quot;http://www.amazon.com/gp/cdp/member-reviews/A770RYBB450HO/ref=cm_cr_if_auth_rev/179-9113153-1595024?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&amp;sort_by=MostRecentReview&quot; target=&quot;_top&quot;&gt;&lt;/a&gt;&lt;/div&gt;&lt;/div&gt;&lt;div style=&quot;clear:both;&quot;/&gt;
      &lt;/div&gt;
      &lt;div class=&quot;tiny&quot; style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;b&gt;&lt;span class=&quot;h3color tiny&quot;&gt;This review is from: &lt;/span&gt;New &amp; Improved 2012 MagicJack Plus + Free 1YR Subscription Magic Jack Service (Electronics)&lt;/b&gt;
      &lt;/div&gt;

I used the original Magicjack for two years and the call quality could be sub-par at times. Often the PC needed to be rebooted so the quality was &quot;acceptable.&quot; I was going to buy NetTalk Duo to replace my original MagicJack, but NetTalk doesn&#039;t port your phone number, so I waited for Magicjack Plus. The set-up of Magicjack Plus was relatively easy and took about 1/2 hour. After connecting the magicJack Plus, I immediately had a dialtone, but I was given a new phone number. I went online and chatted with a magicJack rep. who was extremely helpful and explained that I needed to log into my Magicjack account and click on a setting which I think was &quot;use my current phone number&quot; (or something like that). The Magicjack Plus works just like a landline and the call quality is mostly excellent, tho occasionally it sounds tinny, probably due to high traffic on the Web or high consumption of bandwidth. I was pleasantly surprised when the voicemail indicator on my phone system flashed when I have a new voicemail. I highly recommend trying it. You can always return it within 30 days for a refund.
      &lt;div style=&quot;padding-top: 10px; clear: both; width: 100%;&quot;&gt;

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      &lt;br/&gt;&lt;/div&gt;</description>
		<content:encoded><![CDATA[<div style="margin-left:0.5em;">
<div style="margin-bottom:0.5em;">
        163 of 166 people found the following review helpful:
      </div>
<div style="margin-bottom:0.5em;">
        <span style="margin-left: -5px;"><img src="http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-5-0._V192240867_.gif" width="64" alt="5.0 out of 5 stars" title="5.0 out of 5 stars" height="12" border="0"/></span><br />
        <b>Works Just Like a Landline</b>, <nobr>November 6, 2011</nobr></div>
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<div class="tiny" style="margin-bottom:0.5em;">
        <b><span class="h3color tiny">This review is from: </span>New &amp; Improved 2012 MagicJack Plus + Free 1YR Subscription Magic Jack Service (Electronics)</b>
      </div>
<p>I used the original Magicjack for two years and the call quality could be sub-par at times. Often the PC needed to be rebooted so the quality was &#8220;acceptable.&#8221; I was going to buy NetTalk Duo to replace my original MagicJack, but NetTalk doesn&#8217;t port your phone number, so I waited for Magicjack Plus. The set-up of Magicjack Plus was relatively easy and took about 1/2 hour. After connecting the magicJack Plus, I immediately had a dialtone, but I was given a new phone number. I went online and chatted with a magicJack rep. who was extremely helpful and explained that I needed to log into my Magicjack account and click on a setting which I think was &#8220;use my current phone number&#8221; (or something like that). The Magicjack Plus works just like a landline and the call quality is mostly excellent, tho occasionally it sounds tinny, probably due to high traffic on the Web or high consumption of bandwidth. I was pleasantly surprised when the voicemail indicator on my phone system flashed when I have a new voicemail. I highly recommend trying it. You can always return it within 30 days for a refund.</p>
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		<title>Comment on Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications) Reviews by Anonymous</title>
		<link>http://artrl.com/archives/5919/comment-page-1#comment-13659</link>
		<dc:creator>Anonymous</dc:creator>
		<pubDate>Mon, 20 Feb 2012 13:49:46 +0000</pubDate>
		<guid isPermaLink="false">http://artrl.com/archives/5919#comment-13659</guid>
		<description>&lt;div style=&quot;margin-left:0.5em;&quot;&gt;
    
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        0 of 1 people found the following review helpful:
      &lt;/div&gt;
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;span style=&quot;margin-left: -5px;&quot;&gt;&lt;img src=&quot;http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-5-0._V192240867_.gif&quot; width=&quot;64&quot; alt=&quot;5.0 out of 5 stars&quot; title=&quot;5.0 out of 5 stars&quot; height=&quot;12&quot; border=&quot;0&quot;/&gt;&lt;/span&gt;
        &lt;b&gt;Will appeal to any network professional interested in the new technology&lt;/b&gt;, &lt;nobr&gt;September 18, 2010&lt;/nobr&gt;&lt;/div&gt;
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;div&gt;&lt;div style=&quot;float:left;&quot;&gt;By &lt;/div&gt;&lt;div style=&quot;float:left;&quot;&gt;&lt;a href=&quot;http://www.amazon.com/gp/pdp/profile/A14OJS0VWMOSWO/ref=cm_cr_if_pdp/188-7041420-2273353?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&quot; target=&quot;_top&quot;&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Midwest Book Review&lt;/span&gt;&lt;/a&gt; (Oregon, WI USA)  - &lt;a href=&quot;http://www.amazon.com/gp/cdp/member-reviews/A14OJS0VWMOSWO/ref=cm_cr_if_auth_rev/188-7041420-2273353?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&amp;sort_by=MostRecentReview&quot; target=&quot;_top&quot;&gt;&lt;/a&gt;&lt;/div&gt;&lt;/div&gt;&lt;div style=&quot;clear:both;&quot;/&gt;
      &lt;/div&gt;
      &lt;div class=&quot;tiny&quot; style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;b&gt;&lt;span class=&quot;h3color tiny&quot;&gt;This review is from: &lt;/span&gt;Cisco Unified Presence Fundamentals (Networking Technology: IP Communications) (Paperback)&lt;/b&gt;
      &lt;/div&gt;

Brian Morgan, CCIE, et.al.&#039;s CISCO UNIFIED PRESENCE FUNDAMENTALS offers companies and programmers tips on how to improve productivity by building on the move to IP telephony and Cisco Unified Communications environments. From configuring Cisco Unified Presence to sample applications, this will appeal to any network professional interested in the new technology. &#013;&lt;br/&gt;&lt;div style=&quot;padding-top: 10px; clear: both; width: 100%;&quot;&gt;

        &lt;div style=&quot;float:left; padding-right:15px; border-right:1px solid #CCCCCC&quot;&gt;&lt;div style=&quot;padding-bottom:5px;&quot;&gt;&lt;b class=&quot;tiny&quot; style=&quot;color:#666666;white-space:nowrap;&quot;&gt;Help other customers find the most helpful reviews&lt;/b&gt; &lt;/div&gt;&lt;div style=&quot;width:300px;&quot;&gt;









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      &lt;/div&gt;
      &lt;br/&gt;&lt;/div&gt;</description>
		<content:encoded><![CDATA[<div style="margin-left:0.5em;">
<div style="margin-bottom:0.5em;">
        0 of 1 people found the following review helpful:
      </div>
<div style="margin-bottom:0.5em;">
        <span style="margin-left: -5px;"><img src="http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-5-0._V192240867_.gif" width="64" alt="5.0 out of 5 stars" title="5.0 out of 5 stars" height="12" border="0"/></span><br />
        <b>Will appeal to any network professional interested in the new technology</b>, <nobr>September 18, 2010</nobr></div>
<div style="margin-bottom:0.5em;">
<div>
<div style="float:left;">By </div>
<div style="float:left;"><a target="_blank" rel="nofollow" href="http://artrl.com/goto/http://www.amazon.com/gp/pdp/profile/A14OJS0VWMOSWO/ref=cm_cr_if_pdp/188-7041420-2273353?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2"  target="_top"><span style="font-weight: bold;">Midwest Book Review</span></a> (Oregon, WI USA)  &#8211; <a target="_blank" rel="nofollow" href="http://artrl.com/goto/http://www.amazon.com/gp/cdp/member-reviews/A14OJS0VWMOSWO/ref=cm_cr_if_auth_rev/188-7041420-2273353?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&amp;sort_by=MostRecentReview"  target="_top"></a></div>
</div>
<div style="clear:both;"/>
      </div>
<div class="tiny" style="margin-bottom:0.5em;">
        <b><span class="h3color tiny">This review is from: </span>Cisco Unified Presence Fundamentals (Networking Technology: IP Communications) (Paperback)</b>
      </div>
<p>Brian Morgan, CCIE, et.al.&#8217;s CISCO UNIFIED PRESENCE FUNDAMENTALS offers companies and programmers tips on how to improve productivity by building on the move to IP telephony and Cisco Unified Communications environments. From configuring Cisco Unified Presence to sample applications, this will appeal to any network professional interested in the new technology. &#13;
<div style="padding-top: 10px; clear: both; width: 100%;">
<div style="float:left; padding-right:15px; border-right:1px solid #CCCCCC">
<div style="padding-bottom:5px;"><b class="tiny" style="color:#666666;white-space:nowrap;">Help other customers find the most helpful reviews</b> </div>
<div style="width:300px;">
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]]></content:encoded>
	</item>
	<item>
		<title>Comment on Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications) Reviews by Midwest Book Review</title>
		<link>http://artrl.com/archives/5919/comment-page-1#comment-13658</link>
		<dc:creator>Midwest Book Review</dc:creator>
		<pubDate>Mon, 20 Feb 2012 13:29:21 +0000</pubDate>
		<guid isPermaLink="false">http://artrl.com/archives/5919#comment-13658</guid>
		<description>&lt;div style=&quot;margin-left:0.5em;&quot;&gt;
    
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;span style=&quot;margin-left: -5px;&quot;&gt;&lt;img src=&quot;http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-4-0._V192240704_.gif&quot; width=&quot;64&quot; alt=&quot;4.0 out of 5 stars&quot; title=&quot;4.0 out of 5 stars&quot; height=&quot;12&quot; border=&quot;0&quot;/&gt;&lt;/span&gt;
        &lt;b&gt;Cisco Unified Presence Fundamentals Review&lt;/b&gt;, &lt;nobr&gt;February 13, 2012&lt;/nobr&gt;&lt;/div&gt;
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;div&gt;&lt;div style=&quot;float:left;&quot;&gt;By &lt;/div&gt;&lt;div style=&quot;float:left;&quot;&gt;&lt;a href=&quot;http://www.amazon.com/gp/pdp/profile/A2PXARHIQPAE99/ref=cm_cr_if_pdp/188-7041420-2273353?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&quot; target=&quot;_top&quot;&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;Doug&lt;/span&gt;&lt;/a&gt;  - &lt;a href=&quot;http://www.amazon.com/gp/cdp/member-reviews/A2PXARHIQPAE99/ref=cm_cr_if_auth_rev/188-7041420-2273353?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&amp;sort_by=MostRecentReview&quot; target=&quot;_top&quot;&gt;&lt;/a&gt;&lt;/div&gt;&lt;/div&gt;&lt;div style=&quot;clear:both;&quot;/&gt;
      &lt;/div&gt;
      &lt;div class=&quot;tiny&quot; style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;span class=&quot;crVerifiedStripe&quot;&gt;&lt;b class=&quot;h3color tiny&quot; style=&quot;margin-right: 0.5em;&quot;&gt;Amazon Verified Purchase&lt;/b&gt;&lt;span class=&quot;tiny verifyWhatsThis&quot;&gt;(&lt;a href=&quot;http://www.amazon.com/gp/community-help/amazon-verified-purchase/188-7041420-2273353&quot; target=&quot;AmazonHelp&quot; onclick=&quot;amz_js_PopWin(&#039;http://www.amazon.com/gp/community-help/amazon-verified-purchase/188-7041420-2273353&#039;, &#039;AmazonHelp&#039;, &#039;width=400,height=500,resizable=1,scrollbars=1,toolbar=0,status=1&#039;);return false; &quot;&gt;What&#039;s this?&lt;/a&gt;)&lt;/span&gt;&lt;/span&gt;
      &lt;/div&gt;
      &lt;div class=&quot;tiny&quot; style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;b&gt;&lt;span class=&quot;h3color tiny&quot;&gt;This review is from: &lt;/span&gt;Cisco Unified Presence Fundamentals (Networking Technology: IP Communications) (Paperback)&lt;/b&gt;
      &lt;/div&gt;

I used this book to prepare for part of the 642-467 CAPPS exam.  This book covers Presence from all spectrums.  The book begins with the first two chapters explaining the overview and purpose of Presence. At Chapter 3, it provides an in-depth install guide with screenshots for nearly every step of the way. Chapters 4-7 address configuration aspects within CUCM, CUP and the CUPC client.  Chapter 8 provides real world examples of how utilizing Presence in vertical markets can be beneficial to employees in the Healthcare, Public Sector, and Retail industries.  Chapter 9 is by far the most useful.  It is a troubleshooting guide for some of the most common issues experienced within Presence with a list of steps to quickly troubleshoot and remedy the issue.&lt;br/&gt;&lt;br/&gt;Overall, I was impressed with this book. It presented a wealth of knowledge without being too overwhelming in a short 270 page book.
      &lt;div style=&quot;padding-top: 10px; clear: both; width: 100%;&quot;&gt;

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		<content:encoded><![CDATA[<div style="margin-left:0.5em;">
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        <span style="margin-left: -5px;"><img src="http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-4-0._V192240704_.gif" width="64" alt="4.0 out of 5 stars" title="4.0 out of 5 stars" height="12" border="0"/></span><br />
        <b>Cisco Unified Presence Fundamentals Review</b>, <nobr>February 13, 2012</nobr></div>
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        <span class="crVerifiedStripe"><b class="h3color tiny" style="margin-right: 0.5em;">Amazon Verified Purchase</b><span class="tiny verifyWhatsThis">(<a target="_blank" rel="nofollow" href="http://artrl.com/goto/http://www.amazon.com/gp/community-help/amazon-verified-purchase/188-7041420-2273353"  target="AmazonHelp" onclick="amz_js_PopWin('<a href="http://www.amazon.com/gp/community-help/amazon-verified-purchase/188-7041420-2273353&#039;" rel="nofollow">http://www.amazon.com/gp/community-help/amazon-verified-purchase/188-7041420-2273353&#039;</a>, &#8216;AmazonHelp&#8217;, &#8216;width=400,height=500,resizable=1,scrollbars=1,toolbar=0,status=1&#8242;);return false; &#8220;>What&#8217;s this?)</span></span>
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        <b><span class="h3color tiny">This review is from: </span>Cisco Unified Presence Fundamentals (Networking Technology: IP Communications) (Paperback)</b>
      </div>
<p>I used this book to prepare for part of the 642-467 CAPPS exam.  This book covers Presence from all spectrums.  The book begins with the first two chapters explaining the overview and purpose of Presence. At Chapter 3, it provides an in-depth install guide with screenshots for nearly every step of the way. Chapters 4-7 address configuration aspects within CUCM, CUP and the CUPC client.  Chapter 8 provides real world examples of how utilizing Presence in vertical markets can be beneficial to employees in the Healthcare, Public Sector, and Retail industries.  Chapter 9 is by far the most useful.  It is a troubleshooting guide for some of the most common issues experienced within Presence with a list of steps to quickly troubleshoot and remedy the issue.</p>
<p>Overall, I was impressed with this book. It presented a wealth of knowledge without being too overwhelming in a short 270 page book.</p>
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		<title>Comment on Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications) Reviews by John Matlock "Gunny"</title>
		<link>http://artrl.com/archives/5919/comment-page-1#comment-13657</link>
		<dc:creator>John Matlock "Gunny"</dc:creator>
		<pubDate>Mon, 20 Feb 2012 13:03:10 +0000</pubDate>
		<guid isPermaLink="false">http://artrl.com/archives/5919#comment-13657</guid>
		<description>&lt;div style=&quot;margin-left:0.5em;&quot;&gt;
    
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        1 of 1 people found the following review helpful:
      &lt;/div&gt;
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        &lt;span style=&quot;margin-left: -5px;&quot;&gt;&lt;img src=&quot;http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-5-0._V192240867_.gif&quot; width=&quot;64&quot; alt=&quot;5.0 out of 5 stars&quot; title=&quot;5.0 out of 5 stars&quot; height=&quot;12&quot; border=&quot;0&quot;/&gt;&lt;/span&gt;
        &lt;b&gt;Great Little Book&lt;/b&gt;, &lt;nobr&gt;February 9, 2011&lt;/nobr&gt;&lt;/div&gt;
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;div&gt;&lt;div style=&quot;float:left;&quot;&gt;By &lt;/div&gt;&lt;div style=&quot;float:left;&quot;&gt;&lt;a href=&quot;http://www.amazon.com/gp/pdp/profile/A1M8PP7MLHNBQB/ref=cm_cr_if_pdp/188-7041420-2273353?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&quot; target=&quot;_top&quot;&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;John Matlock &quot;Gunny&quot;&lt;/span&gt;&lt;/a&gt; (Winnemucca, NV)  - &lt;a href=&quot;http://www.amazon.com/gp/cdp/member-reviews/A1M8PP7MLHNBQB/ref=cm_cr_if_auth_rev/188-7041420-2273353?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&amp;sort_by=MostRecentReview&quot; target=&quot;_top&quot;&gt;&lt;/a&gt;&lt;br/&gt;&lt;a href=&quot;http://www.amazon.com/gp/help/customer/display.html/ref=cm_rn_bdg_help/188-7041420-2273353?ie=UTF8&amp;nodeId=14279681&amp;pop-up=1#RN&quot; target=&quot;AmazonHelp&quot; onclick=&quot;return amz_js_PopWin(this.href,&#039;AmazonHelp&#039;,&#039;width=340,height=340,resizable=1,scrollbars=1,toolbar=1,status=1&#039;);&quot;&gt;&lt;img src=&quot;http://g-ecx.images-amazon.com/images/G/01/x-locale/communities/reputation/c7y_badge_rn_1._V192249968_.gif&quot; width=&quot;70&quot; align=&quot;absmiddle&quot; alt=&quot;(REAL NAME)&quot; height=&quot;15&quot; border=&quot;0&quot;/&gt;&lt;/a&gt;
  


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      &lt;/div&gt;
      &lt;div class=&quot;tiny&quot; style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;b&gt;&lt;span class=&quot;h3color tiny&quot;&gt;This review is from: &lt;/span&gt;Cisco Unified Presence Fundamentals (Networking Technology: IP Communications) (Paperback)&lt;/b&gt;
      &lt;/div&gt;

The expansion of the capabilities that the Internet brings, especially when combined with high bandwidth connections continues to fuel the creative ideas of a bunch of very talented people. This book talks about Cisco&#039;s expansion of unified messaging (integrated voicemail, e-mail, short message service, and fax) with real time communication services such as instant messaging, presence information, IP telephony, video conferencing, call control and speech control. The book is aimed at a fairly high level overview of the system to provide the supporting engineer with an understanding of the entire procedure. Beyond the concepts it covers from installation to trouble shooting. &#013;&lt;br/&gt;&lt;br/&gt;The intent of Cisco® Unified Presence is to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction. &#013;&lt;br/&gt;&lt;br/&gt;The book explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies.
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        1 of 1 people found the following review helpful:
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        <span style="margin-left: -5px;"><img src="http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-5-0._V192240867_.gif" width="64" alt="5.0 out of 5 stars" title="5.0 out of 5 stars" height="12" border="0"/></span><br />
        <b>Great Little Book</b>, <nobr>February 9, 2011</nobr></div>
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        <b><span class="h3color tiny">This review is from: </span>Cisco Unified Presence Fundamentals (Networking Technology: IP Communications) (Paperback)</b>
      </div>
<p>The expansion of the capabilities that the Internet brings, especially when combined with high bandwidth connections continues to fuel the creative ideas of a bunch of very talented people. This book talks about Cisco&#8217;s expansion of unified messaging (integrated voicemail, e-mail, short message service, and fax) with real time communication services such as instant messaging, presence information, IP telephony, video conferencing, call control and speech control. The book is aimed at a fairly high level overview of the system to provide the supporting engineer with an understanding of the entire procedure. Beyond the concepts it covers from installation to trouble shooting. &#13;</p>
<p>The intent of Cisco® Unified Presence is to improve productivity. Building on the migration to IP telephony and the deployment of Cisco Unified Communications environments, it helps people find each other faster, solve problems more quickly, pursue opportunities with more agility, and increase customer satisfaction. &#13;</p>
<p>The book explains the concepts behind Unified Presence, the technologies involved, their interdependencies, and how to troubleshoot them. The authors support their discussions of concepts and techniques with many sample applications, guiding network professionals to real-world mastery even if they have never used presence technologies.</p>
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		<title>Comment on Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications) Reviews by John R. Vacca "Tech Write Independent Reviewer"</title>
		<link>http://artrl.com/archives/5919/comment-page-1#comment-13656</link>
		<dc:creator>John R. Vacca "Tech Write Independent Reviewer"</dc:creator>
		<pubDate>Mon, 20 Feb 2012 12:52:59 +0000</pubDate>
		<guid isPermaLink="false">http://artrl.com/archives/5919#comment-13656</guid>
		<description>&lt;div style=&quot;margin-left:0.5em;&quot;&gt;
    
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        1 of 1 people found the following review helpful:
      &lt;/div&gt;
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;span style=&quot;margin-left: -5px;&quot;&gt;&lt;img src=&quot;http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-5-0._V192240867_.gif&quot; width=&quot;64&quot; alt=&quot;5.0 out of 5 stars&quot; title=&quot;5.0 out of 5 stars&quot; height=&quot;12&quot; border=&quot;0&quot;/&gt;&lt;/span&gt;
        &lt;b&gt;UNIFIED FIELD PORTAL!!&lt;/b&gt;, &lt;nobr&gt;January 7, 2012&lt;/nobr&gt;&lt;/div&gt;
      &lt;div style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;div&gt;&lt;div style=&quot;float:left;&quot;&gt;By &lt;/div&gt;&lt;div style=&quot;float:left;&quot;&gt;&lt;a href=&quot;http://www.amazon.com/gp/pdp/profile/A14SRPGP0XBL0G/ref=cm_cr_if_pdp/188-1144935-3688948?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&quot; target=&quot;_top&quot;&gt;&lt;span style=&quot;font-weight: bold;&quot;&gt;John R. Vacca &quot;Tech Write Independent Reviewer&quot;&lt;/span&gt;&lt;/a&gt; (Pomeroy, Ohio)  - &lt;a href=&quot;http://www.amazon.com/gp/cdp/member-reviews/A14SRPGP0XBL0G/ref=cm_cr_if_auth_rev/188-1144935-3688948?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&amp;sort_by=MostRecentReview&quot; target=&quot;_top&quot;&gt;&lt;/a&gt;&lt;br/&gt;&lt;a href=&quot;http://www.amazon.com/gp/help/customer/display.html/ref=cm_rn_bdg_help/188-1144935-3688948?ie=UTF8&amp;nodeId=14279681&amp;pop-up=1#RN&quot; target=&quot;AmazonHelp&quot; onclick=&quot;return amz_js_PopWin(this.href,&#039;AmazonHelp&#039;,&#039;width=340,height=340,resizable=1,scrollbars=1,toolbar=1,status=1&#039;);&quot;&gt;&lt;img src=&quot;http://g-ecx.images-amazon.com/images/G/01/x-locale/communities/reputation/c7y_badge_rn_1._V192249968_.gif&quot; width=&quot;70&quot; align=&quot;absmiddle&quot; alt=&quot;(REAL NAME)&quot; height=&quot;15&quot; border=&quot;0&quot;/&gt;&lt;/a&gt;
  


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      &lt;/div&gt;
      &lt;div class=&quot;tiny&quot; style=&quot;margin-bottom:0.5em;&quot;&gt;
        &lt;b&gt;&lt;span class=&quot;h3color tiny&quot;&gt;This review is from: &lt;/span&gt;Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications) (Paperback)&lt;/b&gt;
      &lt;/div&gt;

Are you part of an information technology staff that is responsible for designing and deploying Unified Contact Centers? If you are, then this book is for you! Author Rue Green, has done an outstanding job of writing a book that simplifies the architectural details and collects and presents them in one reference without trying to replace the existing design, installation, and configuration guides already available from Cisco.&lt;br/&gt;&lt;br/&gt;Author Green, begins by providing a history lesson about Unified CVP and its advantages. Then, the author covers Unified CVP native components including the Call Server, VXML Server, Reporting Server, Operations Console Server, and Cisco Unified Call Studio. Next, he discusses Standalone, Call Director, Comprehensive, and VRU-only deployment models and their detailed call flows. The author also covers the different Unified CVP geographic models, edge queuing techniques, and call survivability. He continues by covering the architecture of the IOS-based IVR and HTTP Client with discussions pertaining to streaming, caching, and various types of HTTP connections and interactions. Then, the author covers Sizing, Quality of Service, Network Latency, and Security considerations for Unified CVP. Next, he provides guidance for Unified CVP upgrade strategies and methodologies, including approaches to migration H.323 deployments to SIP. The author also provides a framework that you can use to isolate faults with a Unified CVP deployment, followed by a continued discussion about how to determine device status and detailed troubleshooting steps for native and non-native components. Finally, he covers the history of virtualization and how it applies to Unified CVP deployments, followed by some best practice guidance for designing a virtualized Unified CVP deployment using UCS. &lt;br/&gt;&lt;br/&gt;This most excellent book covers the Unified CVP architecture, outlining its key advantages and design considerations. Perhaps more importantly, this book covers topics such as upgrades, troubleshooting, and the virtualization of Unified CVP.
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		<content:encoded><![CDATA[<div style="margin-left:0.5em;">
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        1 of 1 people found the following review helpful:
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        <span style="margin-left: -5px;"><img src="http://g-ecx.images-amazon.com/images/G/01/x-locale/common/customer-reviews/stars-5-0._V192240867_.gif" width="64" alt="5.0 out of 5 stars" title="5.0 out of 5 stars" height="12" border="0"/></span><br />
        <b>UNIFIED FIELD PORTAL!!</b>, <nobr>January 7, 2012</nobr></div>
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<div style="float:left;"><a target="_blank" rel="nofollow" href="http://artrl.com/goto/http://www.amazon.com/gp/pdp/profile/A14SRPGP0XBL0G/ref=cm_cr_if_pdp/188-1144935-3688948?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2"  target="_top"><span style="font-weight: bold;">John R. Vacca &#8220;Tech Write Independent Reviewer&#8221;</span></a> (Pomeroy, Ohio)  &#8211; <a target="_blank" rel="nofollow" href="http://artrl.com/goto/http://www.amazon.com/gp/cdp/member-reviews/A14SRPGP0XBL0G/ref=cm_cr_if_auth_rev/188-1144935-3688948?ie=UTF8&amp;tag=lith03-20&amp;linkCode=xm2&amp;sort_by=MostRecentReview"  target="_top"></a><br /><a target="_blank" rel="nofollow" href="http://artrl.com/goto/http://www.amazon.com/gp/help/customer/display.html/ref=cm_rn_bdg_help/188-1144935-3688948?ie=UTF8&amp;nodeId=14279681&amp;pop-up=1#RN"  target="AmazonHelp" onclick="return amz_js_PopWin(this.href,'AmazonHelp','width=340,height=340,resizable=1,scrollbars=1,toolbar=1,status=1');"><img src="http://g-ecx.images-amazon.com/images/G/01/x-locale/communities/reputation/c7y_badge_rn_1._V192249968_.gif" width="70" align="absmiddle" alt="(REAL NAME)" height="15" border="0"/></a><br />
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<div class="tiny" style="margin-bottom:0.5em;">
        <b><span class="h3color tiny">This review is from: </span>Cisco Unified Customer Voice Portal: Building Unified Contact Centers (Networking Technology: IP Communications) (Paperback)</b>
      </div>
<p>Are you part of an information technology staff that is responsible for designing and deploying Unified Contact Centers? If you are, then this book is for you! Author Rue Green, has done an outstanding job of writing a book that simplifies the architectural details and collects and presents them in one reference without trying to replace the existing design, installation, and configuration guides already available from Cisco.</p>
<p>Author Green, begins by providing a history lesson about Unified CVP and its advantages. Then, the author covers Unified CVP native components including the Call Server, VXML Server, Reporting Server, Operations Console Server, and Cisco Unified Call Studio. Next, he discusses Standalone, Call Director, Comprehensive, and VRU-only deployment models and their detailed call flows. The author also covers the different Unified CVP geographic models, edge queuing techniques, and call survivability. He continues by covering the architecture of the IOS-based IVR and HTTP Client with discussions pertaining to streaming, caching, and various types of HTTP connections and interactions. Then, the author covers Sizing, Quality of Service, Network Latency, and Security considerations for Unified CVP. Next, he provides guidance for Unified CVP upgrade strategies and methodologies, including approaches to migration H.323 deployments to SIP. The author also provides a framework that you can use to isolate faults with a Unified CVP deployment, followed by a continued discussion about how to determine device status and detailed troubleshooting steps for native and non-native components. Finally, he covers the history of virtualization and how it applies to Unified CVP deployments, followed by some best practice guidance for designing a virtualized Unified CVP deployment using UCS. </p>
<p>This most excellent book covers the Unified CVP architecture, outlining its key advantages and design considerations. Perhaps more importantly, this book covers topics such as upgrades, troubleshooting, and the virtualization of Unified CVP.</p>
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		<title>Comment on Nokia N97 voip wi-fi by Thrillseeker1985</title>
		<link>http://artrl.com/archives/5916/comment-page-1#comment-13650</link>
		<dc:creator>Thrillseeker1985</dc:creator>
		<pubDate>Sat, 18 Feb 2012 21:34:40 +0000</pubDate>
		<guid isPermaLink="false">http://artrl.com/archives/5916#comment-13650</guid>
		<description>what music﻿ 
track is this</description>
		<content:encoded><![CDATA[<p>what music﻿<br />
track is this</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Nokia N97 voip wi-fi by Thrillseeker1985</title>
		<link>http://artrl.com/archives/5916/comment-page-1#comment-13649</link>
		<dc:creator>Thrillseeker1985</dc:creator>
		<pubDate>Sat, 18 Feb 2012 20:54:05 +0000</pubDate>
		<guid isPermaLink="false">http://artrl.com/archives/5916#comment-13649</guid>
		<description>works this on with 0all voip﻿ providers in every country?</description>
		<content:encoded><![CDATA[<p>works this on with 0all voip﻿ providers in every country?</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Nokia N97 voip wi-fi by scottymachine001</title>
		<link>http://artrl.com/archives/5916/comment-page-1#comment-13648</link>
		<dc:creator>scottymachine001</dc:creator>
		<pubDate>Sat, 18 Feb 2012 19:55:06 +0000</pubDate>
		<guid isPermaLink="false">http://artrl.com/archives/5916#comment-13648</guid>
		<description>what is this song ??? its﻿ good</description>
		<content:encoded><![CDATA[<p>what is this song ??? its﻿ good</p>
]]></content:encoded>
	</item>
	<item>
		<title>Comment on Nokia N97 voip wi-fi by jdogggful</title>
		<link>http://artrl.com/archives/5916/comment-page-1#comment-13647</link>
		<dc:creator>jdogggful</dc:creator>
		<pubDate>Sat, 18 Feb 2012 19:32:28 +0000</pubDate>
		<guid isPermaLink="false">http://artrl.com/archives/5916#comment-13647</guid>
		<description>the song iz mad... wats it called also how do u get the﻿ shortcut on the home page</description>
		<content:encoded><![CDATA[<p>the song iz mad&#8230; wats it called also how do u get the﻿ shortcut on the home page</p>
]]></content:encoded>
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