Colombian Airports Choose Total Recall Call Recording To Enhance Safety
Sydney, Australia, April 22 2008 – Total Recall, Australia’s leading provider of innovative call recording solutions, has been selected to provide communications recording solutions to numerous airports in Colombia. The Total Recall MAX servers will be used to record communications in air traffic control as well as general airport operations.
Total Recall MAX was chosen for its high level of reliability, proven in thousands of installations worldwide. The inclusion of hot-swap power supplies, RAID hard drive storage and a UNIX operating system as standard was especially decisive in winning the tender. The commissioning authority recognised the value of the maximum uptime available from Total Recall MAX, especially as it was being applied in a critical infrastructure facility.
The easy VoIP recording upgrade path was also a deciding factor in selecting Total Recall. Airports, like other heavy telecommunications users, are increasingly migrating to VoIP in order to enhance efficiency and realise a greater return on ICT investment. The Columbian airports in question saw greater value in upgrading to SIP VoIP recording via a simple license key, rather than having to purchase a new call recording server in a few years time.
“Airports are increasingly turning to innovative technology products to provide better security and training†said Dale Payne, International Dealer Manager for Total Recall. “We are pleased to be providing solutions which will assist in securing these facilities now and well into the futureâ€.
Total Recall has been applied in airport environments before, recording phone and radio communications for air traffic control, security departments and general operations. Total Recall has also been selected by several major European and Asian carriers to record communications at the corporate level.
Total Recall is also pleased to announce announced that Semco Maritime, a major Danish conglomerate with diversified mining and engineering interests, has selected Total Recall Max to record communications in an offshore oil facility near India. The Total Recall Max server will record both VoIP and radio communications at the multi-million dollar facility.
Total Recall was selected for its proven capabilities in offshore environments – similar solutions have been deployed by Shell, Chinese Petroleum Corp and Exxon in various locations worldwide. Semco also saw enhanced value in the Total Recall Max solution via its hybrid recording capabilities, which allows VoIP and Radio transmissions to be captured in the same server. Total Recall will enhance security at the facility by expediting emergency responses and improving employee training.
The customer was especially impressed with the included client software, Remote Manager. They were able to extend the functionality of Total Recall to more employees, while maintaining corporate data security policies, thanks to the recently implemented “authorised channels†function. This allows network administrators to specify the channels users can monitor and search from their PC, ensuring optimum security while still offering the benefits of high-end recording to everyone within the business.
The customer was also had the option to safeguard employee privacy through the included Record on Demand function – switching the call logger off is as simple as keying in a three digit code. This has proven to be universally popular in overcoming employee resistance to recording in general, as well as offering greater security and flexibility in our call recording solution.
“We are very pleased to have added another major player in the resources industry to our catalogue of satisfied customers†said Dale Payne, International Dealer Manager for Total Recall. “The growth of Total Recall sales into this market is testament to the flexibility and reliability of our solutionsâ€.
Skype vs SIP
SIP – the open standard, and Skype – closed. But Skype adapts for real conditions better, SIP it is focused on conditions relatives to ideal.
Report SIP, Session Interaction Protocol (RFC 3621) is open by a cavity for developers. It(he) is well enough thought over, and at the present moment is the most popular as it is simple enough for hardware realization and, besides the organization of voice sessions of communication(connection), gives a number(line) of additional opportunities. Into problems(tasks) of report SIP enters only to establish and coordinate communication(connection), and it is not necessary that this communication(connection) was voice is there can be any stream of the data in real time – video, the multimedia data, interactive service.
Commands(teams) of the report remind HTTP, down to separate details.
Key feature SIP is client – server opiented. Here it is meant, that at any network of a SIP-telephony there is a server (GateKeeper).
Report SIP is well focused for work in local networks and on good Internet – channels. But what will take place when the Internet – провайдер on what or the reasons does not wish, that users could carry out bells through SIP? For achievement of the purpose to it “will cut” enough UDP packages with value of port 5060 that SIP has ceased to work normally. There are ways to avoid a similar arbitrariness, however it intervention in work of the report demand, forcing to forget about compatibility with the standard equipment.
The report used Skype always was and continues to remain closed from foreign developers. It has number of features which distinguish it from SIP.
First, report Skype is focused on a p2p-network (Peer-To-Peer.) Skype works by a principle self-organizing distributed(allocated) p2p networks in which there are no constant servers. The role of servers is carried out by the participants of a network having direct IP-address and the wide channel of connection to the Internet.
Second, in report Skype enciphering is without fail applied. It is the compelled measure caused by p2p-structure of network Skype: the traffic passes through units to which should not trust.
Thirdly, Skype has the high resourcefulness allowing it(him) to work even on limited connections to the Internet. Skype it is focused on the broad audience of users of the different countries and interventions in work of a network with the purpose to forbid VoIP for him(it) are less terrible, because it(he) is prepared for this. It is known, that report Skype has ability to find ways to transfer the voice information. For example, if the necessary range of ports of report UDP is closed (usually report Skype uses port UDP 40150), Skype is switched to use of free TCP-ports, down to obviously open 80 ports (HTTP), and if it is necessary, will use connection through HTTP-proxy. It means, that Skype will work practically everywhere where Internet – sites “open”.
There are bases to consider, that Skype uses the modified version of the standard SIP-report. In other words, SIP was taken for a basis of report Skype and it is modified, due to what Skype has competitive before operators of a SIP-telephony – cheapness support a user’s network and ability to work almost everywhere and in any conditions.
The Layman’s Guide to Making Free Online Calls with VoIP
So you’ve heard the news: a new technology is around that lets you make phone calls, even long-distance phone calls, for free! You’d like to try it, but it sounds rather complicated. What is this VoIP, anyway? Here’s a quick question-and-answer guide to VoIP and how you can make free online calls without reading tons of technical jargon.
What is VoIP?
VoIP means Voice over Internet Protocol. In plain English, it means that in exactly the same way you use the Internet to send letters through email, you can now send your voice through VoIP, to make free phone calls to anywhere in the world.
How does it work?
1. You talk through your computer microphone or your VoIP phone.
2. Your voice is turned into computer data.
3. It is sent through the Internet (like email) to your VoIP service provider.
4. They send it to the phone number you are calling so your friend can receive your call.
5. When your friend talks on his phone, his voice reaches you the same way, but in reverse: from his phone, to your service provider, to your Internet, to your phone or computer.
How is the sound quality different from a regular phone?
With good Internet connection, your friend won’t know the difference. If your connection is slow, you will sound like you are calling from a cellphone with bad signal. Most companies will not install VoIP for dial-up connections.
What is a VoIP service provider?
A VoIP service provider is like a phone company that connects your VoIP phone to your friend’s landline.
What is a VoIP phone?
It looks like a regular phone, but it has a software and modem installed so you can connect to the Internet and make VoIP calls without having to turn on your computer. You dial it like a regular phone, and if somebody calls your VoIP number, it rings like a regular phone.
Are the phone calls really free?
Yes, if you download and install on your computer a VoIP software, like Skype. This will let you make free calls to anyone in the world who has the same software loaded in his or her computer.
You can also use Skype or other VoIP service providers to call a local or long-distance landline number or mobile phone. There will be a small charge, but it is still much cheaper than if you use a regular phone to make your call. In addition, pay features on regular phones-like call waiting, call forwarding, call barring, conference calls, caller ID and voice mail-are usually free on VoIP.
Rates and features vary with different service providers so be sure to ask your company what they offer.
Can I call my friends even if they don’t have VoIP?
Yes.
And can my friends call me?
Yes. Your friends can call your VoIP number in the same way they call a regular landline. You won’t be charged for incoming calls. Your friends will be charged for their call in the same way that they will be charged for calling a regular landline.
Can I keep my old phone number?
Yes, depending on your VoIP service provider. Sometimes, you can even bring your VoIP phone-along with your phone number – to anywhere that has a high-speed Internet connection.
Some providers also allow you to get a phone number with a different area code. You could be in California but have a New York area code so that your business clients in New York can call you without long-distance charges. (However, if your next-door neighbor calls you, it will be long-distance for her.)
Can I get rid of my regular phone line?
Usually, yes. Again, it depends on your VoIP service provider.
An important note, though: 911 calls made through VoIP are unreliable. Also, they will not be able to track your location automatically, as when you are using a regular phone. If you get rid of your phone line, consider using your cellphone instead of your VoIP to call 911.
So, what do I need to use VoIP?
- A high-speed Internet connection. This means DSL or cable, NOT dial-up.
- A regular phone with VoIP adaptor OR a VoIP phone OR a computer with a microphone and earpiece.
- A VoIP service provider.
Can I use VoIP without an Internet connection?
No.
Can I use my computer while talking on the VoIP phone?
Absolutely, although using the Internet for other purposes while using VoIP may affect the quality of your call.
Can I use VoIP without a computer?
Yes, if you have a VoIP phone and your Internet is active.
Can I use VoIP without a VoIP phone line?
Yes, if you have a computer with a VoIP program, a microphone and earpiece.
Will it work in a power outage?
Unfortunately, no.
How do I know if VoIP is for me?
VoIP is a great money-saving option for people who are always on the Internet, and VoIP is a great money-saving option for people who have a high-speed connection.
VoIP is a great money-saving option for people who often make calls to long-distance, international, or mobile numbers.
VoIP is a great money-saving option for people who move around the country, and VoIP is a great money-saving option for people who would like to take their landline number with them wherever they go.
VoIP is a great money-saving option for people who need to have an area code in another locality.
How do I find a VoIP service provider?
For VoIP calls using your computer, you can simply download a VoIP program like Skype or Vonage from the Internet.
To find a service provider for VoIP phones, simply type “VoIP” and the name of your country in the search bar of your favorite Internet search engine.
Does Voice Over IP Telephony Spell The End For Traditional Telephones?
Does Voice Over IP Telephony Spell the End for Traditional Telephones?
Just What is Voice Over IP Telephony?
Voice over Internet Telephony is technology that means you can hold telephone calls over the Internet or an IP network. It eliminates the need for having separate lines for your Internet connection and dedicated voice transfer lines. There are many advantages to VoIP but because it is still an advancing technology you need to shop around to find the best deal. No cumbersome circuit switching is required and there is no depletion in the bandwidth associated with normal dual line systems. VoIP protocol means that voice data is only sent over the network when it needs to be, freeing up that bandwidth when you aren’t making ‘calls’.
What are the Advantages of VoIP.
Voice over Internet Telephony isn’t widely used in office networks, let alone in the home, however if you make international phone calls then you are probably being routed through IP infrastructure because of the lower costs of calls. What this does mean, though, is that the infrastructure is quite obviously already in place and anyone who chooses can do so easily. This means that you can ‘call’ friends, family or associates using your own VoIP without the need for them to have the same technology installed.
The costs are phone calls that are reduced dramatically by using VoIP and once the infrastructure is in place there are usually little or no additional infrastructure charges required making it a cost effective and affordable telephony solution.
Because VoIP is a new technology you get the usual advantages of employing a new technology; increased technological advances and new technologies are employed meaning you get a state of the art system. Telecommunications providers have been regularly using IP networks to transfer voice data and so most of the teething problems have been thoroughly investigated and ironed out and all the advancements made have been integrated into a system you can have installed in your home, office or business.
You don’t necessarily have to transmit your calls over the Internet, and for more secure calls you can use private IP networks. For this reason many large businesses already have IP systems in place making inter-business calls much cheaper.
Electronic numbering makes it possible to dial traditional E 164 phone numbers connected entirely by your Internet connection. This means that you won’t face any call charges whatsoever, and all you will have to pay will be the cost of your Internet connection.
Is VoIP available for me to use now?
Companies like Vonage, VoicePulse and Packet8 are already offering flat monthly fees for their VoIP services meaning you can call anywhere in the country (sometimes even to other selected countries around the world) and only ever pay one flat monthly fee.
Vonage offer a service for $24.99 a month that allows you to call anywhere in the US or Canada. They also offer similar plans for small businesses.
Are there any disadvantages to VoIP?
VoIP, as a technology, is still in it’s infancy and new developments are being found every day. However, there are limitations to the service and the technology which need to be addresses before it can become a complete replacement for your standard phone line.
Because the Internet knows no geographic boundaries it means that, for example, calling the emergency services would not necessarily put you through to your local emergency dispatch centre.
In addition, you can’t send or receive faxes and you can’t route traditional modems, alarm systems or satellite systems through your VoIP connection, because they require access to a voice grade phone line. For the moment VoIP is a compliment to your traditional phone line, rather than a replacement, until these problems can be ironed out.
Summary
The advent of the Internet and improved telephone technology has seen the introduction of VoIP. It means you can make phone calls through your broadband connection; this in turn means that for a set monthly fee you can call anywhere in your country and selected international countries for as long as required and only pay one flat monthly fee.
The advantages of VoIP are still significant for homes and business users alike. Big businesses are already saving substantial money by installing IP networks and using VoIP protocol to transfer voice data. This essentially makes the calls themselves free, only having to pay for the Internet connection and the monthly VoIP fee.
VoIP looks like it’s here to stay. As the technology rolls out, it’s impact can only become greater.
© 2005 Nick Carter
